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Online Course

Meeting Customer Needs

Truly identify your real customer needs in order to be able to exceed their expectations.

Meeting Customer Needs

“The course was very engaging, and easy to follow. I thought the use of video, and visuals kept the learning material fresh and dynamic. The interactive workbook was very useful and allowed me to easily share my learning with my line manager”

Samantha Cashman, Project Lead, Yorkshire Children's Centre

What will you learn?

An understanding of the basic principles and benefits of good customer care

The ability to identify barriers to good customer service

Recognition of internal and external customers and the importance of meeting their different needs

Knowledge of how to deal with customer complaints and difficult customers

An understanding of the importance of customer feedback and consideration of how to exceed customer expectations

Reflection on your organisation and your own customer service practices.

Reflection on your organisation and your own customer service practices.

Course author

About Xenonex Academy

Engaging and interactive 'on demand' learning designed to transform your performance at work.

Who is the course for?

This course is perfect for managers who are looking to be truly customer focused and recognise their customer needs, whether that’s your internal customers or external. This course will provide you will lots of knowledge, tips, tricks and ways to successfully meet your customer needs and identify ways to exceed their expectations.

What's included?

High quality learning materials written by subject matter experts

Accompanying Xenonex Academy interactive workbook incorporating key opportunities to apply your learning

Engaging and interactive materials incorporating video, sound, games and quizzes

Bite sized modules designed to tackle one at at time and return to as many times as you wish

Leadership Showcase and Personal Action Plan to complete and discuss your progress with your Line Manager

Xenonex Academy Certificate upon completion

Access your course anywhere and on desktop or tablet

Only £55 + VAT

Buy now

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System Requirements


One of the following web browsers:

Flash Player 10.3 or later recommended, but not essential.


One of the following web browsers:

Best viewed on Desktop and modern tablets (iPad 3 or above). Broadband connection required.