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Management Essentials 2

Take your skills to the next level. This Management Essentials 2 Programme provides an additional 5 comprehensive units, which further develop your skills and broadens your knowledge, following completion of our Management Essentials 1 Programme.

Management Essentials 2

“The Management Essentials Programme has reinforced learning and experience in our managers. They enjoyed the bitesize modules and the workbook was a great way to put their e-learning into practice in their roles.”

Helen Orlic, CEO, Yorkshire Children's Centre

In order to complete Management Essentials 2, you will need to complete the following 5 units and workbooks:

  1. Coaching Conversations
  2. Handling Conflict
  3. How to Delegate Effectively
  4. Managing Change
  5. Meeting Customer Needs

What will you learn?

The ability to recognise the behaviours and characteristics of a great coach and identify your own coaching style.

To understand what causes conflict and learn what the positive and negative effects of conflict are on the individual and the team.

Understanding of the different levels of delegation and the ability to identify those tasks that can and can’t be delegated.

Recognition and understanding of the role of the first line manager in change management and reflect on your own abilities to manage change.

An understanding of the importance of customer feedback and consideration of how to exceed customer expectations.

Course author

About Xenonex Academy

Engaging and interactive 'on demand' learning designed to transform your performance at work.

Who is the course for?

All new and existing managers wishing to undertake a comprehensive programme of core skills development, to enable them to maximise their performance as leaders and managers and to get the best out of their teams. This course focuses on raising self-awareness, understanding differing learning styles and developing effective conversations in the workplace.

What's included?

High quality learning materials written by subject matter experts

5 Accompanying Xenonex Academy interactive workbook incorporating key opportunities to apply your learning

Engaging and interactive materials incorporating video, sound, games and quizzes

Bite sized modules designed to tackle one at at time and return to as many times as you wish

Leadership Showcase and Personal Action Plan to complete and discuss your progress with your Line Manager

Xenonex Academy Certificate upon completion

Access your course anywhere and on desktop or tablet

Only £250 + VAT

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System Requirements


One of the following web browsers:

Flash Player 10.3 or later recommended, but not essential.


One of the following web browsers:

Best viewed on Desktop and modern tablets (iPad 3 or above). Broadband connection required.