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Online Course

Handling Conflict

Understanding how to successfully handle conflict in the workplace.

Handling Conflict

“The online course worked very well alongside the interactive workbook. It was easy to use and to follow, with the right combination of text, images, and access to further reading and the videos.”

Emma Peel, L&D Advisor, Minster Law

What will you learn?

An understanding about what causes conflict.

The ability to consider the positive and negative effects of conflict on the individual and the team.

A greater understanding of the stages in the development of conflicts.

Awareness of effective conflict resolution techniques.

Consideration of your own organisational policies and HR support.

An opportunity to consider your own behaviour when dealing with conflict and the impact it has on others

An opportunity to consider your own behaviour when dealing with conflict and the impact it has on others.

Ways to create a positive working environment to minimise conflict.

Course author

About Xenonex Academy

Engaging and interactive 'on demand' learning designed to transform your performance at work.

Who is the course for?

This course is perfect for anyone who, as a manager or leader, has had to deal with conflict in the workplace, is currently trying to handle it, or just wants to be prepared for it. This course will provide you will lots of knowledge, tips, tricks and ways to successfully handle conflict in your team, through positive ways to avoid it or using effective resolution techniques.

What's included?

High quality learning materials written by subject matter experts

Accompanying Xenonex Academy interactive workbook incorporating key opportunities to apply your learning

Engaging and interactive materials incorporating video, sound, games and quizzes

Bite sized modules designed to tackle one at at time and return to as many times as you wish

Leadership Showcase and Personal Action Plan to complete and discuss your progress with your Line Manager

Xenonex Academy Certificate upon completion

Access your course anywhere and on desktop or tablet

Only £55 + VAT

Buy now

Know someone who would be interested in this course? Let them know!

System Requirements


One of the following web browsers:

Flash Player 10.3 or later recommended, but not essential.


One of the following web browsers:

Best viewed on Desktop and modern tablets (iPad 3 or above). Broadband connection required.