+44(0) 113 322 9234

How the Xenonex Academy changed Minster Law’s view on e-learning.


Client Background

Minster Law Solicitors are personal injury specialists with specific expertise in accidents on a motorcycle, road traffic accidents and those involving a vehicle. Culturally they have a Customer focussed approach that underpins all developments in the business, delivering an impressive track record of achieving excellent outcomes for customers.

Based in Wakefield, they employ around 500 staff and in 2017 they won the Modern Claims Awards’ “Outstanding Commitment to Training” Award. Followed in 2018 with the CILEx award for Innovation & People Development.

The company identified a need to up-skill new Team Leaders with the ability to coach and develop people, and to achieve this decided to incorporate two Xenonex Academy e-learning courses into a development programme.

Xenonex e-learning – a blended approach

Around 20 staff completed the ‘Coaching Conversations’ and ‘Motivating Teams’ e-learning courses. Both are broken down into ‘bite size’ modules and learners can use them at their own pace and at a time of their choosing. Each module and course incorporate a variety of learning methods including text, audio, video, challenges and quizzes.

Minster Law opted for a blended approach, combining the e-learning courses with a series of one-hour workshops.

“Rather than going over new content at the workshops, the e-learning approach allowed us use these sessions to apply the learning, to practice techniques, and also to reflect, discuss and share experiences”.  Emma Peel, L&D Advisor

The delegates were tasked with testing out their newly acquired coaching and motivational skills and documenting the results. As well as ensuring the training resulted in noticeable changes, it also improved the return on the training investment.

“We didn’t want to say we’d trained 10 people, we wanted to say that over the 8-week programme we up-skilled 10 people and coached 20, so it’s had a much wider impact already”  Laura Bleasby, Development Manager

Xenonex e-learning – feedback from Course participants

The courses can be completed on a computer or tablet device and take around two hours to complete. Each learner gets their own log-in details and the system will remember which stage they have reached, making it easy to complete the course in more than one sitting.

Karen Loomes is a Team leader and took the ‘Coaching Conversations’ Course and gave her feedback on the appearance and use of the e-learning content;

“I found the online material to be really good, With some great videos, it was simple to use and very colourful. The navigation was really easy, especially given that I am not technology minded!

Another key feature of the e-learning courses is that they come with accompanying workbooks to ensure course delegates take the time to reflect on the learning, and consider the application of the new tools and techniques within their role.

“The workbooks were really useful as it got me to think about how to use and implement the new techniques”.  Scott Turner, HR Business Partner


This reflective approach has lead to measurable changes in behaviour at Minster Law;

“As a result of the course I have changed my management approach from ‘telling’ to ‘coaching’. This is helping my team to come to me with answers they’ve worked out themselves”.  Karen Loomes, Team leader

Xenonex e-learning – client feedback



Laura Bleasby, Development Manager, is really pleased with the feedback she has received;

“The feedback from delegates has been really encouraging -  in fact, we’ve never had feedback as positive”.

She also said that the e-learning is different to other courses they have used in the past;

“The Xenonex Academy online courses have really changed our view on e-learning. It’s not like the dry, mandatory courses we normally associate with e-learning. It’s engaging, it’s enlightening, it’s got video’s, and it really brings the topic you are learning to life”.

Xenonex e-learning – more details

The Xenonex Academy offers stimulating and interactive online courses covering a wide range of Leadership and Management topics, as well as online courses to achieve formal ILM accredited qualifications.

For more information and a demonstration of the course materials and workbooks, please follow this link http://www.xenonex.co.uk/demo/

If you would like to take a look at the course list, follow this link https://www.xenonex.co.uk/xenonex-academy-courses/

To make a business enquiry, either email katy.hebblewhite@xenonex.co.uk or call Katy on +44(0)1423 876371

With thanks to the team at Minster Law, including Laura Bleasby, Emma Peel, Jemma Neal, Karen Loomes, Scott Turner and Helen Woodhouse.